Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you feel that you have received an item that is not as described, you must contact Customer Care on firstname.lastname@example.org directly within three days of receipt to obtain a Return Merchandise Authorization(RMA)Number. The item will have to be in the same condition with Luxury Mart Tag intact and attached to be eligible for a refund.
Any item approved for return other than for an item that is not as described may incur a 20% restocking fee. Buyer is responsible for return shipping fee.
Do not remove the Luxury-Mart security tag or any other tags attached to item until you are absolutely sure that you will be keeping the item, any item that has the Luxury-Mart tags removed will no longer be eligible for a return and will not be accepted
Returns will need to be sent within the specified time of 14 days upon receipt with RMA from customer care attached, in the original or similar safe packaging the RMA should be stated/written on the box, any return without an RMA may be refused and a 20% restocking fee may apply.
An Item that has been used, damaged or altered cannot be accepted.
Item refunds will be processed within 14 days upon receipt of item and is accepted by customer care.
The original shipping costs are non-refundable for all returns
Return shipping will be covered at your cost unless otherwise specified by Luxury-Mart Customer care.
Items that are damaged during shipping are not the responsibility of Luxury-Mart, each item has postage insurance with its respected carrier. If your item is damaged, please email email@example.com immediately and hold on to the original packaging. We will contact the carrier on your behalf for an insurance claim, we cannot guarantee a time line as this will be entirely up to the carrier’s insurance claim process. Once the carrier approves and pays the claim to Luxury-Mart we will then issue your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2-9-16-601 Tsunashimanishi Kouhoku Yokohama Japan 2230053.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.